The complaint also claims that the plaintiff received a desktop with an RTX 4090 instead of the expected RTX 4080 Super. Additionally, it alleges that a Fragile representative told a plaintiff he could purchase the PC after renting it. This is despite an NZXT representative previously confirming via Reddit that Flex is not a rental program.
settlement agreement
On April 7, NZXT and Fragile reached a settlement agreement, in exchange for a trial. [PDF] 19,322 for a range of customers [PDF]As first spotted by Gamers Nexus. Terms of the settlement are pending judge approval.
The agreement will allow certain customers to own the PCs they lease if they meet certain requirements, including signing up for Flex on or before 2024 and never receiving an upgraded PC, or if “their accounts are more than 90 days delinquent by March 30, 2026 and they signed up for the NZXT Flex program between October 29, 2024, and June 1, 2025.” Is.” The settlement states that the PCs that users can retain are worth “approximately” $1,216,129.02.
The remainder of the proposed settlement includes a $923,117.92 loan forgiveness pool that will provide up to $5,000 to members who have been unpaid for more than 90 days, as well as a $1,450,000 settlement cash fund.
Finally, NZXT agreed to change its business practices by trying to “prevent social media influencer ad campaigns from making statements that customers have an ownership interest in NZXT Flex PCs” while using different brand names for its rental PCs and owned PCs (something that NZXT has done since December 2024).
The PC company is also committed to providing “accurate specifications and performance statistics” for its rental PCs and requires customers to confirm before subscribing that they are aware that Flex is not a rental program.
Finally, NZXT will update Flex’s website to “prominently” inform customers that they can use the software to transfer their data from one rental PC to another for free.
NZXT agreed to maintain these practices until December 31, 2027.
Ars Technica contacted NZXT for comment, but did not receive a response prior to publication. We will update the story if we get any response.
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