Customer expectations have shifted from simple, fast conversational interactions to complex agentic AI-powered tasks that legacy IT architectures cannot easily handle.
To address this, Intuit made the bold decision to improve the technical infrastructure for its trading platform. The company moved away from its multi-agent setup, which prioritized broad capabilities, to a granular, skill- and tool-based architecture, embedding AI as well as human experts directly into workflows. This transformation involved disintegrating its giant agents into specialized components, separating the brain from the hands.
"We came from a multi-agent system where we had large agents who took a lot of the work to fully incorporate the workflow, skills, and tools “Down to the base level,” said Nung Ho, VP of AI at Intuit. “We changed the orchestrator, we changed the planner, we changed the brain, and we also changed what everyone in the entire company was building."
At VB Transform 2026 on July 14 and 15, Ho will share details about the technology decisions behind building an abstraction layer behind Intuit’s intelligence system. She will also share how the new architecture has allowed the company to separate its orchestration from specific model providers, allowing Intuit to remain agile and use the best tools for the job, whether from the larger model providers or its own in-house tools.
Other VB Transform sessions focused on Agentic Orchestration include:
- From signals to shelves: How targeting agent AI engineering the right product, right place, right time With speakers Siobhan McFinney, SVP Technology, Target;
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The Engineer’s Multiplier: How Instacart Uses Agentic AI to Eliminate Labor, Elevate Teams, and Lower Costs With speakers Anirban Kundu, CTO, Instacart;
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MCP connection is not orchestrated: creating agent execution layer With Arnab Bose, Chief Product Officer, Asana;
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Building an agentic workforce: A blueprint for scaling AI operations without sprawl with Romit Jadhwani, senior director, enterprise AI, data and productivity, Rivian and Craig Wiley, vice president of AI, Databricks; And
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Inside Atlassian’s Living Lab: Deploying context-aware agents at large scale With Dr. Molly Sands, Head of the Teamwork Lab at Atlassian
Interested in participating in VB Transform 2026? register Here. A select number of complimentary passes are also available for senior technology leaders. contact us To get yours.
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