a growing problem
These Yahoo Mail and AOL issues show no signs of going away soon – report continues Downdetectors in the US have increased to more than 2,000, although that number has decreased over the past 20 minutes.
The main issue that most are reporting is the website not loading and being unable to log in. Some on Downdetector say the app is showing the subject line but doesn’t open messages, while others report only seeing a white screen.
These problems don’t seem to be affecting everyone (surprisingly, Yahoo Mail is believed to have about 225 million active users worldwide), but neither Yahoo nor AOL have confirmed what the problem is or estimated when it might be fixed.
What is the reason for this?
At the moment, there are no known issues with major cloud providers Google Cloud – I say this because there has also been an increase in reports on Downdetector for OpenAI, which also uses Google’s computing services among others.
Yahoo Mail is now the worst affected
Yahoo Mail is now approaching the 2,000-report mark on Downdetector in the US, which matches the initial peaks seen during the big July outage – so this is now becoming a big problem for many people.
I haven’t been able to replicate the problems, logging into my Yahoo Mail account (for the first time this year) without any issues. But frustration is clearly growing among many on social media, with many reporting that the website UI is now very slow to load…
What have Yahoo and AOL said?
Some users may face problems accessing their Yahoo email accounts. Our team is actively investigating and will provide updates as more information becomes available.1 December 2025
This is now a confirmed issue, with both Yahoo and AOL posting similar updates on their X accounts – after all, they are currently part of the same company.
As you can see in Yahoo’s message, these problems don’t affect everyone — messages from “some users” also appear in the downdetector numbers.
In response to that post, one user says that “emails I’ve sent since about 11:15 pm are showing as “queued” and will not proceed”. So it’s not just affecting log-ins – for many people, there appears to be a server issue affecting email in general.
Some users may face problems accessing their AOL email accounts. Our team is actively investigating and will provide updates as more information becomes available.1 December 2025
AOL reports are on the rise
Yahoo and AOL are currently attempting to oust Shopify for the title of ‘biggest Cyber Monday’ outage – with thousands of people in the US and UK complaining of log-in problems.
Right now, the numbers are not as big as the peaks we saw That was during a similar outage in July, when several thousand AOL users complained about email problems. But reports are increasing rapidly, with just over 1,000 currently in the US.
Both Yahoo and AOL have acknowledged that many people are experiencing problems accessing their mail accounts, but have not yet estimated when the problem will be resolved.
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