“The outage has been resolved,” Verizon posted the X at 10:20 pm ET/7:20 pm PT. “If customers are still experiencing issues, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide an account credit. Details will be shared directly with customers. We sincerely apologize for the disruption.”
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The Verizon outage began around 11:55 a.m. ET / 8:55 a.m. PT Wednesday morning, when the crowdsourced outage tracker downdetector Thousands of reports began to be received from customers having trouble connecting. (Disclosure: DownDetector and Mashable are both owned by parent company Ziff Davis.)
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The outage left Verizon customers’ devices stuck in SOS mode, preventing them from making phone calls or using their mobile data. Unfortunately, calling 911 should have worked regardless, but some Verizon users reported that they Unable to contact emergency services during outageAt the same time, government officials advised people to use other networks if they needed help.
Verizon has apologized for the temporary outage of service, and promised to allocate credit to the accounts of affected users to compensate them. However, Verizon has not yet provided any explanation as to the cause of the outage. It is likely that more information will be released in the coming days. Currently, upset customers are taking to social media to demand answers, with some even threatening to change careers.
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