Verizon outage today: Affected customers can claim $20 account credit. Here’s how.

The morning after a massive nationwide disruption for Verizon customers, the telecommunications giant has offered an apology and a little credit for addressing the loss of service.

In an announcement posted on social media, Verizon announced that customers affected by the discontinued services can redeem a $20 credit voucher. According to the company, that amount should cover several days of service “on average.” This followed other statements from Verizon that the company would “make it right” with affected users as soon as the issue is resolved.

“This credit is not meant to make up for what happened. In fact, there can be no credit at all. But it is a way to acknowledge your time and show that it matters to us,” the company wrote.

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Verizon has yet to release a full explanation for the incident, but Mashable has now received confirmation from the company that the outage was caused by a software issue. The degradation in service was so severe that it attracted the attention of the Federal Communications Commission (FCC), which said it was monitoring the situation. This is not the first service disruption for the company in the last one year.

Read the full statement below:

Yesterday, we failed to meet the standard of excellence that you expect and that we expect of ourselves. To help provide some relief, we’re giving you a $20 account credit that can be easily redeemed by logging into the myVerizon app to accept. On average, this involves several days of service. Our business customers will be contacted directly about their credit.

This credit is not meant to compensate for what happened. There really can be no credit. But it’s a way to acknowledge your time and show that it matters to us.

If you are still having trouble connecting, please restart your device (power off and then power back on). This is the fastest way to reconnect your phone to the network.

We are sorry for what you experienced and we will continue to work hard around the clock to provide the excellent network and service you have come to expect from Verizon.

Customers who log into their account on the MyVerizon app should see an option to claim the offer, although some customers have reported that the offer has not yet appeared. Mashable journalists have also faced problems logging into the myVerizon app.

Updated: January 15, 2026, 9:59 am This story was updated to include Verizon’s confirmation of the software issue causing the outage.