If you’re a Mac user with Logitech accessories and have noticed that your settings and customizations have gone missing this week, you’re not alone.
The company’s Logi Options+ and G Hub apps for macOS suddenly stopped working on Monday, refusing to launch and reverting all accessories’ settings to their built-in defaults.
According to both the Logitech support page and a Reddit post from Joe Santucci, Joe Santucci, the Logitech head of global marketing, the culprit was a security certificate that was inadvertently allowed to expire, causing both apps to be non-functional.
“A certificate that has expired is used to secure inter-process communications and the expiration may result in the software not starting successfully,” Santucci wrote in a post. “We dropped the ball here,” he said in another post. “This is an unforgivable mistake. We are extremely sorry for the inconvenience caused.”
Logitech is already offering patches for both apps that include an updated certificate. But unfortunately for users, one of the features broken by the expired certificate is the app’s built-in updater, meaning there’s no automated way for Logitech to fix this issue. Anyone who wants their apps to work and their customizations back will have to manually grab the patch (or updated versions of the apps, which Logitech says it’s also working on). If you use both apps, each will need to be patched separately.
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