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You can’t have a conversation about smart home devices without including Amazon’s Alexa in the picture. By 2025, the number of Amazon Echo users is expected to reach approximately 69.9 million, and by 2024, the Echo is the most popular smart speaker in the US. electro iq,
We surveyed our readers about the smart home products they use and Amazon’s Alexa was one of the top smart assistants they use.
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How Mashable readers rate Amazon Alexa
In our Readers’ Choice Smartest Home survey, we asked readers to score their Amazon Alexa devices on a scale of 1 to 10 (10 being best) on a number of factors, including voice recognition, smart home controls, and programmable actions. Here’s how Amazon performed compared to the competition. (Interact with the chart below by clicking the arrow buttons or using the dropdown menu.)
Testimonies from Alexa users
Mashable readers report that their Alexa devices are easy to use and rarely have problems.
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“Overall, I’ve found the Alexa system to be 99.9 percent reliable. On a rare occasion, it won’t catch a command to turn a light on or off. Its answers to questions beyond common sense aren’t strong (Google is much better), but adequate for most everyday things,” wrote one respondent.
A common complaint among respondents is that Alexa’s voice recognition is inconsistent, stating that it sometimes starts talking without telling you or can be non-responsive at times. Despite this, respondents appreciated Alexa’s integration with other smart home products.
“My experience with Amazon Alexa has been great,” said one respondent. “One of the best moments was when I set up my smart home with Alexa and connected everything from lights to thermostats and smart plugs. It was so easy to control everything with just my voice. For example, I could ask Alexa to turn off the lights or set the temperature, which made life a lot more convenient, especially when I had my hands full.”
Others praised the updates and improvements to the user experience: “One thing that tickles me about Alexa is that it responds to me with the same audio level I use to talk to her. If I whisper a command, it whispers back. That’s a thoughtful UX detail I didn’t expect.”
Amazon Alexa scored 7.8 on our 10-point scale on respondents’ likelihood to recommend the brand. One surveyor, who gave Alexa a 9 rating in both overall satisfaction and likelihood to recommend, said, “I would recommend and buy more Amazon Echo devices in the future.”